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Service Overview |
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 From now on, concentrate on your core business, KIDC will manage your servers stably and securely on behalf of you. KIDC outsourcing service manage customers servers 24/7 based on SLA so that customer can focus on its core business with plenty of KIDC technical specialists and next-generation facilities. This integrated one-stop service offers customer’s computing resource management, analysis, maintenance service according to customer’s peculiarities. |
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Service characteristics |
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Stable and reliable service with KIDC specialists rich in experience. |
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 Offering the Managed Service first in Korea |
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Standing by enough staffs that have plenty of technical experience (SM management process
such as planning, establishing, managing, etc. |
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Advanced management service different from a simple monitoring/reporting service |
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Based on SLA that reflects the customer requests, KIDC technical staffs take care of
customer’s equipment directly and wholeheartedly. |
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Quick and accurate on-site service minimizes responding and recovery time. |
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One-stop process |
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Providing KIDC Integrated Management System (KIDC IMS, the managing tool) |
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Perfect technical support and management by unified IT specialists groups |
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Diversified management service combined Co-location service |
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Real-time emergency reporting and recovery measure |
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All systems are monitored in the central network operation center via 24hour CCTV monitors,
security alarms and fire alarm censor. |
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The center can detect any abnormal activity immediately by visual and audio alert. |
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3 shifts of on-site trained and experienced technical staffs are on duty 24/7. |
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Service Types |
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Division |
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Offerings |
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Effect |
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For |
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| Level 1 |
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Service Monitoring |
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Event Log Monitoring |
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Process Monitoring |
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CPU Monitoring |
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Memory Monitoring |
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N/W Monitoring |
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Other Various System Resource Monitoring |
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Monitoring without logging in Customer’s System.
Announce singular points according to the result of monitoring |
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SMC |
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| Level 2 |
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Management/Control |
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Include Level 1 |
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Tuning |
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Monthly/Quarterly/Half-year |
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operation report |
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Accurate system operation and management by logging in customer’s system
Offering various system operation analysis |
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Medium & Large sized Companies,
New business start ups |
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| Level 3 |
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Consulting |
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Include Level 2 |
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Technical Architecture implementation /Analysis |
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Performance & Capacity Analysis |
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Professional consulting for operation parts |
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New business start ups |
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| Option |
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Maintenance Service |
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DBA Service |
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Hosting Service (Servers, N/W equipment, S/W, etc.) |
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Data backup |
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IDS & F/W operation |
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Service Details |
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Division |
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Work Details |
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Outputs |
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| Monitoring |
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System monitoring upon customer’s
(Server, N/W,DBMS, etc.) |
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Operation Report |
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| Problem |
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Problem record and management, plans for preventing problem |
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Problem Report |
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| Data |
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Data Backup/Restoration management |
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Data management Report |
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Configuration
& Changes |
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Management of H/W,S/W Version, resources, record |
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Management of Version status & changes |
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Performance
& Capacity |
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Management and plan for requested sectors |
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Resource status Report |
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| Security |
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Physical Security, Firewall monitoring |
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Report |
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| Batch work |
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Schedule and process for requested works |
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Announcement and Management of normal or abnormal implementation |
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| DBMS |
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System DBA implementation (Table space, Instance, Physical I/O) |
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Reports of operating status |
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| Reports |
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Reports of operating status |
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| 24/7/365 support is guaranteed |
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